The following Terms and Conditions apply to all bookings made on this website. We kindly ask that you take a moment to read them prior to making a Booking. 

The Company enters into this Agreement as principal for Bookings made for the hotels it owns and as agent where a Booking is made for a hotel that it operates on behalf of the Hotel Owner. The booking confirmation will clearly state the identity of the Owner. 

In these Terms and Conditions the following definitions apply: 

1. Definitions

“Company” or “we” means Hilltop Capital Pte Ltd (UEN201629293E) whose registered office is at 13 North Canal Road, #03-01, Singapore 048826, or its applicable group company. 

“Booking” means the booking for accommodation, functions and/or any other services or items made with us. 

“Contract” means the Booking and these Terms, and any other terms and conditions stated to apply to the Booking. 

“Hotel” means the premises for which your Booking is made. 

“Terms” means these terms and conditions. “Websites” means www.solohahotels.com or any other website owned or operated by us relating to a Hotel from time to time. 

“Service Charge” means value added tax. “GST” means prevailing government’s Goods & Services tax. 

2. Bookings

All Bookings at the Hotel are subject to these Terms. 

At the time of booking or at check-in, we will take your credit/debit card details and you authorise the use of this card for any sums that become owing to us. We shall also have the right to require full payment in advance or a deposit at the time of booking in certain circumstances or if the Booking includes the supply of certain items or services. No Booking shall be treated as confirmed until the details and/or payment/deposit described in this paragraph have been provided. 

3. Charges

The prices displayed on the Websites are an average per night per person until a rate is selected. Any meals, service or service charge (at the prevailing rate) are included only if specified. A minimum length of stay, deposit, cancellation charge and other conditions may apply to certain rates, as specified. Once a rate is selected on the Websites, the total for your requested stay shall be displayed on the reservation summary. Prices shall be charged in the local currency of the Hotel and any currency conversion facility is provided as an approximation tool only, please refer to the Currency Disclaimer for more details. 

The service charge breakdown shown is indicative based on the current rate of service charge, and the expected service charge treatment of the goods or services. Service charge will be payable at the prevailing rate applicable at the tax point of the invoice or Booking confirmation issued, and may change depending on the actual rate and the service charge treatment of the goods and services purchased at that date. 

Price lists for additional items, such as restaurant meals and room service, are on display at relevant locations within the Hotel and are available on request. 

4. Check-in/ Check-out Requirements 

In the interests of security and to prevent fraud, at the time of check-in, guests may be required to confirm their identity by providing their booking reference; their passport/identity card/driving licence and a valid credit or debit card which will be swiped in the presence of the card holder. 

If guests are travelling from outside Singapore we are also obliged by law to require guests to provide the number and place of issue of your passport/identity card and details of their next destination. These records will be kept for at least 12 months and may be disclosed or made available for inspection by any police officer or as otherwise required by applicable law in connection with the prevention or investigation of crime. The information above may be requested for each member of your party over the age of 16 and we reserve the right to refuse entry to persons who cannot provide the information set out above. 

Unless otherwise stated on the booking confirmation, Guests may check-in at any time from 3:00 PM on the scheduled day of arrival. All rooms that have been secured by credit/debit card or prepaid at the time of booking will he held until 11:59 PM on the scheduled day of arrival unless otherwise agreed directly with the Hotel. Any non-secured reservation will be held until 4:00 PM on the day of arrival at which time we will be entitled to re-let the room, unless the guest has notified the hotel of a late arrival. 

On the day of departure we kindly ask all guests to vacate their rooms by 11:00 AM (unless a later departure is stated as part of your Booking). Late check-out after this time can be requested subject to availability and will be charged at an hourly rate at the discretion of the Hotel. 

Rooms are subject to maximum occupancy rules set by the Hotel. If you would like further details please contact the Company or the Hotel. 

5. Payment 

We accept the following methods of payment: credit cards: MasterCard/Diners International, Diners Club, JCB International Credit Card, Visa; debit cards – Visa/Delta and Visa/Electron. 

For advance purchase rates, the card you booked with must be presented on arrival, along with the appropriate ID. At the time of check-in we will authorise the accommodation charges (room rate, service charge and any GST) and anticipated incidentals for the duration of your stay against your credit/debit card. We may also choose to accept a deposit in place of payment card authorisation by another valid form of payment, including cash or cheque. 

During your stay, the Hotel’s system will calculate the incidentals charged to your room on a daily basis. If the cost of those incidentals exceed the authorisation taken on check-in, further authorisation will automatically be requested and if such authorisation is not available, we may request another method of settlement or a deposit to be provided, failing which we reserve the right to restrict access to your room. 

All outstanding charges must be paid for in full on check-out from the Hotel. If the outstanding charges do not exceed the authorisation taken on check-in, the authorisation for the amount not utilised will be released, however, we cannot control how long it takes for your bank to effect such release. 

If staying for multiple nights at the Hotel we may require you to make payment for any outstanding charges on a more frequent basis during your stay. 

6. Cancellation Policy and No Shows 

The cancellation policy varies according to the rate that is booked. Please refer to the individual full rate descriptions given at booking. 

Once a reservation is booked you are allowed to modify/cancel online before 48 hours (local time) prior to the arrival date with no cancellation fees. Should you wish to make full payment in advance, please contact our Reservation office to discuss your details.

If there is a no-show, or cancellation of a room reservation less than 48 hours (local time) prior to the arrival date, the Hotel will impose a one night room charge for all rooms reserved. This policy does not apply to selected offers or room packages which are non-refundable. 

For rates marked “Advance Saver/Advance Purchase/Early Bird” – We require full prepayment for the entire stay at the time of the Booking and this is non-refundable and the Booking non-changeable. Prepayment is charged to the credit/debit card supplied at the time of the Booking. Cancellation or non-arrival will result in the forfeiture of the prepayment. 

7. Changes or Cancellation by the Company

Very occasionally we may need to cancel your Booking. In such circumstances you will be given a full refund but we shall have no further liability to you arising out of such cancellation. We will, however, use reasonable endeavours to try and re-locate any confirmed Booking cancelled by us to an alternative location similar in standard to the Hotel. 

Your booking is for a class of room in the Hotel and does not guarantee that you will be able to stay in a specific room or in the same room for the duration of your stay. If you have indicated a preference for a particular room through a “choose your own room” facility on the Website, we will use our reasonable efforts to honour this preference. However, we may need to allocate an alternative room to you for operational or safety reasons. If we need to move you to a different room during your booking for which a lower rate is available than the rate you booked at, we will refund you the difference in the rates. 

8. Damage 

We reserve the right and you hereby authorise us to charge your credit or debit card for any damage incurred to your room or the Hotel during your stay (including without limitation specialist cleaning) or for any items that are missing when you leave. 

9. Accessibility 

Dependent on your individual needs a selection of specifically designed rooms is provided at each of our hotels. Please contact our Main Line on +65 6222 8881 to discuss specific individual requirements and the availability of appropriate accommodation, and we will do our best to accommodate your needs. 

10. Leisure 

Guests staying in a Hotel with a leisure club may use that club throughout the duration of their stay. A condition of using the facilities is that you must comply with the club’s rules, a copy of which is available at the club reception. Charges may apply for use of some facilities, please enquire at the Hotel for further details. 

Children under 18 years of age must be accompanied by an adult at all times and may use hotel facilities until 6.00 p.m., except on a Friday, Saturday and Sunday when they patronise the bar for non-alcoholic beverages only. For health and safety reasons children under 18 are not permitted to patronise hotel bar without an accompanying adult. 

At certain times, facilities may become unavailable due to maintenance, adverse weather conditions or other reasons beyond our control. We will attempt to keep all Hotel guests informed of these circumstances however this may not always be possible. If any facility is a significant reason for your choice of Hotel, we would advise you to check directly with the Hotel in advance of arrival. 

11. Parking 

Soloha Hotel car park is a public parking area. Parking spaces are not allocated or guaranteed and guests agree to enter the car park at their own risk. Hotel Soloha does not accept any responsibility for damages or loss to property or property belonging to a third party within the carpark. 

12. Hotel Events

Please be aware that at certain times throughout the year some of our hotels may host weddings, events and parties, which you may feel would be an intrusion on your break. Please contact the Hotel directly in advance of your stay for further information. 

13. Guest Behaviour 

Guests are requested to conduct themselves appropriately at all times and to comply with Company procedures and/or requests with regard to conduct and respect for the property of the Hotel, its employees and guests and their health and safety. Guests are requested not to disrupt the comfort and enjoyment of other guests, the smooth running of the Hotel, or cause offence to other guests or our members of staff. 

We reserve the right to refuse accommodation or services or remove you and members of your party from the Hotel if, in our reasonable opinion, we consider this provision to have been breached. Where this is the case shall have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred. 

14. No Smoking 

Guests are not permitted to smoke in rooms or public areas. 

15. Children 

All children (a person under 16 years of age) staying at the Hotel must be accompanied by an adult and must be supervised by an adult at all times. Cots and extra beds are available in most of our properties. However, these are limited and subject to availability. Additional charges may apply. Please check at the time of booking. 

16. Babysitting 

A babysitting service is available at some Hotels. We recommend that arrangements are made in advance to avoid disappointment. Your contract will be direct with the babysitting agency and not with the Company. The concierge desk at the Hotel will be able to assist in arranging the babysitting service with our chosen babysitting agency. 

17. Pets 

Guide dogs are accepted with prior arrangement at the Company’s discretion, but otherwise no pets are allowed at the Hotel. 

18. Personal Information 

Telephone calls may be recorded from time to time to help us improve the service we offer you. All personal information stored and used by us is done so in accordance with our Privacy Policy and Cookie Policy, which are available on request or on www.thistle.com/privacy_policy and www.thistle.com/cookie_policy. 

19. Force Majeure 

The Company accepts no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control including, but not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, fire or failure of electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures. 

20. Limitation of Liability 

The Company will not be responsible for the loss or damage of any property left in the Hotel other than as required under the Hotel Acts(Chapter 127), original enactment: Ordinance 24 of 1954 (Revised edition dated 1st August, 1999 (a copy of the notice under such Acts is displayed in the reception of the Hotel) or any other applicable law. 

The Company will not be liable for any indirect, consequential or pure economic loss or any loss of profit, goodwill or opportunity (whether caused by the negligence of the Company, its employees, contractor or agents or otherwise). The Company’s total liability shall not exceed the value of the charges received by it under the Contract. Nothing contained in the Contract or in any other document referred to or incorporated in it shall be read or construed as excluding any liability for death or personal injury caused by the Company’s negligence or liability for fraud or fraudulent misrepresentation. 

21. Governing Law and Jurisdiction 

The Contract and any non-contractual obligations arising in connection with it are governed by Singapore law. Singapore have exclusive jurisdiction to determine any dispute arising in connection with the Contract, including disputes relating to any non-contractual obligations. Each party irrevocably waives any objection which it may now or later have to proceedings being brought in Singapore courts (on the grounds that the Singapore courts are not a convenient forum or otherwise). 

22. Web Site Information 

While all reasonable efforts have been taken to ensure the accuracy of information on the Websites, the Company does not accept responsibility for errors or omissions and reserve the right to amend, cancel or vary any of the arrangements featured on the Websites without notice. Please note that in certain circumstances, generic photographic images have been used to represent the general style of a particular product or hotel. 

Images are representative of room type and may not be the actual layout as the Hotel are conserved shophouses where no two rooms are the same.

The content of the Websites is the copyright of the Company, and may not be copied, reproduced, published, distributed or amended for any other purpose without our prior written consent. Trade marks used on the Websites are the property of the respective owners. Hyperlinks to third party websites are provided for your convenience. We cannot accept responsibility for the content or use of third party sites. 

The Websites are operated by the Company.

Privacy Policy

 HILLTOP CAPITAL PTE LTD (referred to as “Hotel Soloha”, “we”, “us”, “ours”) are committed to protecting and respecting your personal data privacy and complying with data protection principles and provisions under applicable laws.

We may collect, process, use and disclose your information as a user of  this Site or when you submit a hotel room reservation as described in this Privacy Policy. ‘You’ and ‘your’ when used in this Privacy Policy includes any person who submits a hotel room reservation and/or uses this Site.

This Privacy Policy sets out the basis and terms upon which Hotel Soloha collects, processes, uses and/or discloses your information that is obtained from you when you start a hotel reservation and/or use this Site.

Please read this privacy policy carefully. By using our Site or submitting your personal data you are consenting to the collection, processing, usage and disclosure of your Personal Information as set out in this Privacy Policy.

Scope of Terms

HILLTOP CAPITAL PTE LTD (referred to as “Hotel Soloha”) reserves the right to update, amend or modify the terms of this Privacy Policy or any part of it without prior notice, and your continued access of the Site or use of the Services signifies your acceptance of the updated, amended or modified Privacy Policy, unless if the changes reduce your rights in which case we will ask for your consent. If you do not agree to all the terms and conditions in this Privacy Policy and/or any subsequent updates, amendments or modifications thereto, you must stop accessing or otherwise using the Site.

Types of Information

Such information may include personal information relating to or linked to a specific individual such as name, residential address, telephone number, email address, or any such information we have requested and you have provided through the application or this Site. It also includes any personal information you choose to give when corresponding with us by phone or email, participating in user/customer/member surveys or otherwise visiting and interacting with this Site or any other websites we operate, and personal data that you provide to us when you visit the club. We can also combine personal data that you provide to  us with other information we collect about you when you make a reservation through third-party services such as online restaurant-reservation in order to process your requests.

 Cookies are small pieces of data sent from our website and stored in your web browser whilst you are browsing the website. This is to provide you with a good user experience when you browse our Site and allows us to improve its features. Third parties such (such as Adroll) may also place cookies on your browsers for targeted advertising purposes. Cookies identify your browser to our servers, but they do not identify you personally. If you do not want to accept cookies, you can block them by adjusting the settings on your internet browser. You may not be able to use all of the features on our website if you do this.

Opting out of Adroll

On ads served by AdRoll, look for an AdChoices logo (the blue triangle) in the corner of the ad. Click the logo to learn more about interest-based advertising, who served the ad, and manage your ad options. You can also opt out of seeing personalized ads from AdRoll (and other companies) using the NAI opt out tool here.  Please note you will still see ads even if you opt out, but they will not be personalized by AdRoll. 

IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as traffic data so that data (such as the web pages you request) can be sent to you. 

Storage of Information

The Personal Information and other data we collect from you may be transferred to, processed, and stored in our servers or the servers of our third party services providers. 

Your Personal Information will be stored as long as is necessary to fulfil any of the purposes described in this Privacy Policy, or to comply with any (i) contractual requirement that are necessary for the provision of the Services, and (ii) legal, tax or accounting requirement.

When it is no longer necessary for us to process your Personal Information, we will either delete or anonymise the data or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information.

We will endeavour to anonymise or aggregate your data if we intend to use it for analytical purposes or trend analysis. 

Hotel Soloha will use reasonable endeavours to maintain appropriate physical, electronic and organisational procedures to ensure that your Personal Information and other data is treated securely and in accordance with this Privacy Policy, and to protect such data against unauthorized access or unauthorized alteration, disclosure or destruction of data. 

Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

Hotel Soloha does not give any representation, warranty or undertaking that the Personal Information you provide to us will be secure at all times, and to the extent Hotel Soloha has fulfilled its obligations under no circumstances shall Hotel Soloha be responsible for any losses, damages, costs and expenses which you may suffer or incur arising from unauthorised access to or use of your Personal Information.

All payment transactions carried out by us or our chosen third-party provider of payment processing services will be encrypted using online encryption technology. You are responsible for keeping your chosen password confidential and not to share your password with any third party. 

Usage of Information

We process the Personal Information collected in as far as necessary for performance of the contract with and providing services to you. Besides, we process the other Personal Information collected on the basis of our legitimate interests, which are the further improvement of the services and for direct marketing purposes.

We may also make use of your Personal Information to personalize your experience as a member, to contact you for feedback, to assist us in improving our services and for all membership-related communications including but not exclusive of events, club notifications, updates, promotions, partner-related information.

Disclosure of Information

We may from time to time share and disclose your Personal Information and other data to third parties, some of whom may be located outside your home country. The circumstances under which such sharing and disclosure will take place may include without limitation, the following:

1)     We may share your information with third parties who deliver or provide goods and services for Hotel Soloha or otherwise act on our behalf.

2)     To our third party service providers (including Google Analytics), which we engage amongst others for the performance of certain services on our behalf, such as web hosting services, data analysis, marketing, market research, and to otherwise provide you with customer service.

3)     If and to the extent required by any applicable law, order of court or requests by any governmental authority to make such disclosure.

4)     Within HILLTOP CAPITAL PTE LTD for marketing or research purposes

5)     In any other case, to any third parties with your prior written consent (and in which case we will make it possible for you to withdraw your consent as easily as it was to provide consent).

Your Personal Information may be transferred outside of your home country and outside of the European Union, for the abovementioned purposes. If such transfer takes place to a country that does not provide an adequate level of protection, Hotel Soloha will use reasonable endeavours to ensure that appropriate safeguards are in place. Such safeguards include but are not limited to (i) standard contractual clauses of the European Commission; (ii) the EU-US and Switzerland-US privacy shield; and/or (iii) any other appropriate cross-border transfer mechanisms. 

There may be links present on the Site which could result in you leaving the Site and/or being taken to other third party websites. You should note that any Personal Information that you provide to these third party websites are not subject to this Privacy Policy, and Hotel Soloha is not liable for any losses, damages, costs or expenses which you may suffer or incur in connection with you providing or making available Personal Information or other data to such third party websites.